I had a fantastic stay at this luxurious hotel! The location in a quiet neighborhood was really nice. The staff provided excellent service, from car hire to housekeeping. The airport shuttle was a convenient feature, and the welcome drink upon arrival was a nice touch. The room amenities were top-notch, with air conditioning, a mini-bar, and a cozy sitting area. The outdoor dining area was the perfect spot to enjoy a delicious meal from the special diet menus. The swimming pool was a great place to relax, with comfortable sun loungers and a serene garden area. The full body massage I had was absolutely heavenly. the hotel had a wonderful atmosphere and provided enhanced comfort and quality services.

I highly recommend this hotel to others.

Fantastic double room with views of swimming pool. A private safe, a minibar, and a work desk available. Perfect location in a very pleasant area so close to the center of Bacalar, a beautiful lagoon and centre

Our location was great in a quite neighborhood which was really nice.

Great location near the center and within walking distance of restaurants and the lake. The staff was friendly and accommodating.

The room was quite small for two people and the sheets and towels had strange red stains on them. It was also noisy, with a lot of street noise reaching the rooms.

I had an amazing stay at this luxurious hotel. The location in a quiet neighborhood was really nice, providing a peaceful and relaxing atmosphere. The staff went above and beyond to ensure a comfortable stay, offering services like car hire and airport shuttle. The housekeeping was excellent, keeping the rooms clean and tidy. The outdoor swimming pool was a great spot to unwind and enjoy the sun, while the massage services offered a chance to pamper myself. The rooms were well-equipped with amenities like air conditioning and flat-screen TVs. this place exceeded my expectations and I would highly recommend it to anyone.

Recommending this hotel to all.

The hotel was amazing and clean, and the staff were supportive. The location was great, very close to the center of Bacalar, and in a quiet area. Additionally, there was convenient free parking nearby and excellent service.

The accommodation was upscale, with an amazing pool and relaxing beds. The staff was lovely, responded promptly to requests, and the location was great, in a quiet neighborhood overlooking the garden. Additionally, it was very close to Bacalar, the clubs, and the heavenly lake.

The poolside beds were really comfy, perfect for relaxing with my family and 2 small kids. The breakfast, particularly the omelette with extra cheese, was delicious. The location was great, everything in the small town of Bacalar was closeby. The atmosphere was lovely, with a simple yet attention to detail decor. The staff was excellent, always cleaning and maintaining the hotel. I appreciated the limited lounge chairs and hammocks, it created a cozy vibe. The coffee and breakfast options were awesome, with a variety of fruits, cereal, yogurt, and even chia seeds and coconut. The hotel provided free towels for the nearby Laguna, which was a great touch.

Felt so at home here, there was really nothing to complain about.

The location of the hotel is absolutely perfect, just steps away from the heavenly lake and within walking distance of many restaurants. The room was spacious and clean with modern furniture, a nice bed, and a good shower. The hotel team was incredibly helpful, always smiling and welcoming, and provided great advice on what to do and where to go. The pool was awesome and the breakfast was nice. I highly recommend this hotel and would definitely come back if I return to Bacalar.

Spent Christmas at this amazing hotel and had a wonderful time! The staff was incredibly friendly and helpful, with great local tips. Loved the clean and well-maintained rooms. The pool and garden area were perfect to relax in, and the hammocks were a great additional touch. Location was prime, just a short walk to the main square and close to great restaurants. Best of all, the hotel’s Wi-Fi was strong and reliable.

While our stay was fantastic, the bed and pillows were quite hard for our liking. the noise level could be a bit high, especially during the day when construction work was still ongoing nearby.

The hotel offered a lovely atmosphere and provided simple but well-designed decor details. The breakfast had a good variety of options including fruit, yogurt, juice, eggs, and even chia seeds and coconut. The location was also quiet and walkable to the lagoon, which was perfect for a peaceful vacation getaway.

The Wi-Fi was nonexistent in some of the back rooms and the management seemed unresponsive to the issue. The lounge chairs and hammocks were limited, which made it difficult to relax around the pool.

We stayed at a hotel near a stunning lagoon in a quiet neighborhood, just a short walk to the city center and lots of great restaurants. The room was clean and comfortable with modern furniture and a spacious bathroom. The staff were friendly, the breakfast was delicious, and there was a cocktail bar on-site. It was a great value and we would definitely recommend it.

The wifi wasn't very reliable and it only worked well in certain areas of the hotel.

Brand new facility, exceptionally clean and beautiful design. Great location, close to the lake and good restaurants. Friendly and helpful staff. Comfortable beds and good water pressure in the shower. Clean and relaxing pool area. Reliable wifi. Lovely breakfast with fresh ingredients. Highly recommend this hidden gem!

Modern and well decorated hotel. Clean throughout the hotel. Efficient air con. Lovely breakfast. Friendly staff with great tips and conversation.

Don't have any issues at all.

From start to end, my stay at Agam Hotel was amazing! The staff was friendly and very helpful. The breakfast was delicious and the atmosphere was relaxing. The property felt very home-y and everything I wanted was within walking distance.

Nothing I didn't like to be fair.